Useful Information

Please click on a link below to take you to the appropriate section:



Local patient Watchdog helping people to have their say on specialist dementia hospital care in Wiltshire

Healthwatch Wiltshire, the independent consumer champion for health and social care in Wiltshire is urging local people to have their say on the future location of specialist dementia hospital care in Wiltshire.

NHS Wiltshire Clinical Commissioning Group (CCG) is consulting on the permanent location of specialist dementia hospital care in Wiltshire. At the moment, this care is temporarily located at Amblescroft South in Salisbury.
To help them make a decision about where this care should be,Wiltshire NHS CCG want to hear what local people think. The consultation will run from December 1st until 10th March 2015.

Please click here to find out more.

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Basic RGB

LIFT are running free! Psycho-Educational Courses across Wiltshire

Please click here have a look at the schedule for details of all of these events.

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Wiltshire Fire and Rescue Service’s Public Safety Plan 2013/14 – 2016/17

The Wiltshire Fire & Rescue Service’s Public Safety Plan 2013/14-2016/17. Details how the Service has been performing and how we intend to build on this for the future. The Public Safety Plan can be viewed online by clicking here. Alternatively you can request hard copy of the document by contacting Michael Franklin, Partnership & Community Engagement Manager (Wiltshire Council Area), Community Safety ;Protection & Partnerships Department, Wiltshire Fire & Rescue Service, Hilperton Road, Trowbridge, BA14 7JB. Or by telephone on 07919 306037 or e-mail:

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Thamesdown Hydrotherapy Pool


Based in Stratton, Swindon we provide hydrotherapy in a friendly supportive environment with our newly modernized pool and Jacuzzi spa. The war

m temperature of the water has many benefits, relieves painful conditions such as arthritis and back pain and can help rehabilitation after joint replacement surgery.
Many people with long and short term conditions can benefit from the supportive warm waters of hydrotherapy.

If you feel you could benefit from hydrotherapy you will need to referred by your doctor. Please download a referral form here and take it to your doctor to sign.

Our staff are dedicated to providing a safe and welcoming environment for you to enjoy, if you would like to speak to one of us for more information on how our pool can work for you please give us a call or use our contact form.

Contact details: Thamesdown Hydrotherapy Pool, Jefferies Road, Swindon SN2 7HJ.
Tel: 01793 496002

We hope to see you at the Thamesdown Hydrotherapy Pool soon.

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Wiltshire Involvement Network

The Wiltshire Involvement Network ceased operation on 1st April 2013. The new organisation is Healthwatch Wiltshire.

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Free visit from an Energy Advisor

To receive a free home visit you need to live in or around Trowbridge or Melksham and receive income or disability related benefits and/or have someone aged over 70 or a child under 16 living in the home.

Visit 1: Will assess in detail your consumption of energy and water use in the home.  This will last about 1 and a half hours.

Visit 2:  Your adviser will visit a second time to give  you a written report showing where and how you could reduce your energy use.

All advice and energy saving devices are free and advisors will not be trying to sell any services or products.

Call free on 0800 500 30 76

email your name, address and phone No. quoting ‘ACHIEVE VISIT’ TO :

Text ‘WARM’ to 83010

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Personal Independence Payment (PIP) update 13/05/13

Personal Independence Payment (PIP) started to replace Disability Living Allowance (DLA) from 8 April 2013 for people aged 16 to 64 with a long-term health condition or disability.

PIP helps with some of the extra costs caused by long-term ill-health or a disability. What you’ll get is not based on your condition, but how your condition affects you.

You’ll need an assessment to work out the level of help you get.

Your award will be regularly reassessed to make sure you’re getting the right support.

Check how Personal Independence Payment (PIP) affects you- PIP-checker

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Access to Work – advice and support to starting or keeping a job

Click below for more information

972-Access to Work Update February 2013

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Emergency text service for Deaf people and Speech impaired people

What is the Service?

80999 is an SMS service for Deaf people and Speech impaired people.

This service is provided as a specific access service for people who cannot use voice telephony and is not an additional service for general contact. Voice contact to the 999 service remains the choice for those able to access it.

For more information on this service please click here

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Wiltshire Money – Welfare Reform Bill Infographic

Please click here to watch the video on the Welfare Reform Bill

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Local Home Visiting Optician

A home visiting Optician offering a personal, professional eye test and spectacle choice in the comfort of your home.

FREE NHS sight test and visit

Available for those unable to travel to an optician unaccompanied.

We will be happy to explain the NHS categories to you. NHS help for many patients’ glasses We advise on your entitlements and help with the relevant paperwork. Wide choice of frames. We bring a large selection of frames and professional advice to your home. We deliver
and fit your spectacles when ready.

For appointments or to find out more Please Call: Simon Small, Optician 01722781218, 07500 662783 or email info@

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Helping people to make informed financial choices and be in control of their money

Wiltshire Money is a partnership of organisations working together to tackle financial exclusion in the county.  This means taking action to develop the ability of people to manage their money, working with credit unions to provide low cost loans and to encourage saving, and holding regular events to support front-line staff.

Financial Inclusion is about Access to Benefits Advice, Basic Banking, Affordable Credit, Debt advice, Financial Education and reducing Fuel Poverty.

Wiltshire Money is closely involved with the new Wiltshire Community Bank, an umbrella organisation of all the credit unions (community based local savings and loan schemes managed and run by trained volunteers). You can find lots of information about financial inclusion, including local services which can help you manage your money, on

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Wiltshire Youth Disabled Group

 Would you like to make a difference?

Are you a young person aged between 11—24 years old

If you are a young person with a disability (or know someone with a disability) who wants to have your views listened to and represented please get in touch.

For more information on the group or for other opportunities of getting the voice of young disabled people heard please contact   Sonia Nicholls on 01373 859485/07500064003 or email

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Six Steps to Library Service for Blind and Partially Sighted People

There are almost two million blind and partially sighted people in the UK that need library and information services just like everyone else.

To read more click here

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New Life for Transplantees

— New  Group — New Life for Transplantees – New Group –

Our aim is to help pre and post transplanted individuals to stay fit and healthy by providing informal exercise classes, swimming sessions, nutritional/dietary advice and physical activities such as: Walking and Cycling Trips – all subject to a person’s medical consultant approval.
Newlife for Transplantees is run by the founder (Chair), who had a liver transplant at The Queen Elizabeth Hospital, Birmingham in 2009, the Secretary who is a qualified gym instructor and nutritionist and the Treasurer who will look after all the finances donated to the charity.

The group offers information and support to help people to be/stay fit and healthy pre and post transplant and to give members a purpose and goal in life.

Anyone wanting more information should contact Terry Sell (Chair)( 07526 811341 (mobile) /

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Alabaré Include

Alabaré is working in partnership with NHS Wiltshire and Wiltshire Council to provide a Wiltshire wide community service for adults with mental health issues.  Community Bridge Builders offer 1:1 support to help people to identify their goals and plan their individual journey of recovery.  Alabaré offers courses, activities, support groups, accredited training, befrienders, E-support (via website) and support to access local activities.  “Beth was referred to Alabaré by the Community Mental Health Team.  It took her a long time to trust staff but now she has received a qualification and is planning to take up a voluntary position in a local nursing home.”  If you would like more information, please contact Alabaré Include:

Telephone: 01380 738602
Address: Office C, Unit 1A, Bath Road Business Centre, Devizes, SN10 1XA

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Carers UK Latest News

E-action: Add your voice

Success in Tax Credit fight

What will the budget mean for carers?

For more information click here

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Physical & Sensory Impairment Strategy

Click here to download the Physical & Sensory Impairment Strategy 2009-2014

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Home Insulation Grants Now Available

Warmer Wiltshire is working with Wiltshire Council to increase substantially the number of well insulated homes in the area by offering a range of grants for loft and cavity wall insulation. Please click on the link below to find out if you are eligible for the grant:

Home Insulation Grants Now Available

If you are interested in this then you can contact Warmer Wiltshire on 01225 904420 or call free on 08000 190702 and quote Ref WWS. You can also apply online at
Wiltshire & Swindon Users’ Network do not take any responsibility for any of the information on this page.



Offers: Impartial advice for elderly and disabled people and offers practical solutions for easier living. Services include: Equipment advice and assessments, wheelchair hire, benefits advice, accessible holidays and room hire. Independent Living Centre, St Georges Road, Semington 01380 871007
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Page last updated: December 13th, 2016 at 10:16 am