‘Take care complaints more seriously,’ regulator says
‘Take care complaints more seriously,’ regulator says
Complaints about health and social care should be taken more seriously, says the Care Quality Commission regulator.
Its report said there was a wide variation in the way complaints were handled across the NHS, primary care and adult social care services in England.
Too often people were met with a “defensive culture”, the report said.
Health Secretary Jeremy Hunt has welcomed the move to improve care and said progress had been made.
The CQC published its report after a review of the NHS complaints system a year ago by the MP Ann Clywd and nursing expert Prof Tricia Hart.
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BBC News Health – 8 December 2014
Page last updated: December 10th, 2014 at 2:41 pm
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