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Healthwatch Wiltshire Looking for Feedback

by admin | 28th May 2014

HAVE YOU, OR SOMEONE YOU KNOW, RECENTLY BEEN DISCHARGED FROM THE RUH, GWH OR SALISBURY HOSPITAL?  IF SO, WE WANT TO HEAR ABOUT YOUR EXPERIENCES!
Deadline for feedback – 3rd June

Did you know that Healthwatch Wiltshire have two volunteers who sit as members on the South West Citizen Assembly?  This Assembly is made up of lay members with a strong interest in improving regional NHS services who will bring the public voice right to the heart of our work.

Their role is to bring the voice of the patient, carer and public to the Clinical Senate.  The role of the Clinical Senate is to work with commissioners to describe best service configurations in the quest for high quality, sustainable services. This is achieved by generating questions relating to specific service areas, which are addressed during Senate Council meetings. In this way the Clinical Senate hopes to establish itself as a critical friend of the whole system and consider issues of strategic importance raised by commissioners.

More information about Clinical Senates, and the Citizens’ Assembly can be found here –http://www.swsenate.org.uk/

Citizen Assembly member representing HWW, patients, carers and the public, are Joy Capel and Simon Mathias.  At the last Citizen Assembly meeting in May the members discussed their first question, which had been submitted to them by the Clinical Senate.  The topic for this question was around hospital discharge and community care. The members debated the question and discussed the best way to get optimum feedback from their local communities across the SW region.  Joy and Simon came back with the following questions:

1) What makes a good discharge from Hospital?
2) Did you have a good experience? Please explain your answer.
3) Were you involved in your discharge from hospital?
4) Did the follow up appear as expected?
5) Have you had a good experience since you have been discharged? Please your explain answer.

Healthwatch Wiltshire wants to hear from as many people as possible who have had recent experience of hospital discharge.  This feedback can be good or bad.  If you have experience to share and think you can answer the questions please share your feedback by calling 01225 434218.  We have also produced a Word document, so that you can answer the questions online and return via email.  Visit our website to download this – http://www.healthwatchwiltshire.co.uk/news/providing-regional-patient-voice-south-west-england-%E2%80%93-citizens-assembly

We appreciate you taking the time to share your experiences with us, and we will feed back to the South West Citizens’ Assembly, which in turn will build a picture of current services provided across the South West region.

Page last updated: May 28th, 2014 at 9:41 am